Summary
Microsoft Advertising are looking for a talented Service Engineer II at their Redmond office. This role sits at the heart of technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo!. You will partner with our platform development team, share knowledge and be an effective advocate for our internal/external partners.
About the Role
As a Service Engineer II, you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo!. The individual that will succeed in this role will have experience in and a passion for customer service and team relationships. You will partner with our platform development team, share knowledge and be an effective advocate for our internal/external partners. You will join a team that is focused on results, working together to solve problems and committed to developing people.
Accountabilities
- Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
- Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.
- Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
- Drive root cause analysis and service improvements in close partnership with several Engineering teams.
- Develop compelling case studies to influence changes in Microsoft Advertising platform to improve user or advertiser security and experience.
- Compose timely service alerts and issue visibility correspondence to sales teams and partners.
- Ensure policy interpretation and enforcement are enabled at scale.
- Support effective rollouts of new pilots and features.
- Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally.
- Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
- Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.
The Candidate we're looking for
Experience:
- Bachelor’s Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Technical skills:
- Proficiency in developing tools and automation in C# to improve operational efficiency.
Personal attributes:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Benefits
- Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- The typical base pay range for this role across the U.S. is USD $100,600 – $199,000 per year.
