We're seeking a strategic thinker and proven problem-solver with deep expertise in modern IT ecosystems. As a Sr. IT Systems Engineer, you'll drive automation, mature enterprise workforce identity and access management (IAM), and architect scalable, secure SaaS integrations.
Responsibilities:
- Lead the design, implementation, administration, and optimization of core SaaS platforms including Okta, Google Workspace, Slack, Atlassian, and other IT tools.
- Own end-to-end support, monitoring, troubleshooting, and performance tuning of applications, systems, and their complex interconnections,ensuring high availability, security, and seamless user experience.
- Help architect and advance our workforce Identity and Access Management program, including configuration of Single Sign-On (SSO), lifecycle management, provisioning/deprovisioning, access governance, and policy enforcement.
- Serve as the subject matter expert (SME) providing strategic technical guidance to support business expansion, system scalability, and infrastructure maturity.
- Drive cross-functional knowledge sharing by authoring, maintaining, and evolving comprehensive IT documentation, runbooks, and architecture diagrams.
- Proactively identify gaps, risks, and opportunities in the environment; lead initiatives to enhance security posture, operational efficiency, and resilience,prioritizing automation of manual/repetitive processes.
- Evaluate emerging technologies, IAM trends, and automation platforms; develop business cases and lead proof-of-concepts or adoption recommendations.
- Mentor junior engineers and collaborate with cross-functional teams to align IT capabilities with organisational goals.
Basic Qualifications:
- 8+ years of hands-on experience administering and optimising a broad portfolio of SaaS applications in a hybrid and high-growth environment,with advanced proficiency in our core stack: Okta (including Advanced Server Access & Workflows), Google Workspace, Slack Enterprise, Atlassian, etc.
- 4+ years of deep experience with n8n, Okta Workflows and/or other leading iPaaS/automation platforms (e.g., Workato, Zapier, BetterCloud, custom integrations).
- Expert-level knowledge of IAM principles and protocols: SSO, SAML, OIDC, OAuth 2.0, SCIM, JIT provisioning, SWA, RBAC, ABAC, and access governance best practices.
- Strong experience designing and working with APIs for custom integrations, data flows, and automation.
- Proficiency in scripting and automation for monitoring, alerting, and operational efficiency (e.g., Google Apps Manager (GAM), Python, Bash, PowerShell, Terraform, or similar); experience building custom solutions is highly valued.
- Solid working knowledge and administrative experience in Azure, AWS, and/or GCP cloud platforms.
- Exceptional analytical and troubleshooting skills with a proven track record of resolving sophisticated, cross-system incidents under pressure.
- Demonstrated ability to deliver measurable business impact, own key deliverables, and drive projects to completion in fast-paced environments with competing priorities.
- Comfortable adapting to dynamic requirements, handling time-sensitive escalations, and participating in on-call rotation.
- Track record of success as a Senior IT Systems Engineer or equivalent in a fast-moving corporate or tech environment.
- Okta certifications (e.g., Okta Certified Professional / Administrator / Consultant) strongly preferred; other relevant certifications (Google Workspace) are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent demonstrated experience) is a plus.
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