About You
You're an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes.
About the Position
As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor’s platform.
Your responsibilities will include:
- Leading, coaching, and developing a team of Customer Success Managers across EMEA
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product
- Driving high standards of customer experience, adoption, and engagement across the region
- Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
- Building and maintaining strong executive relationships within customer organisations
- Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
- Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals
- Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
- Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
- Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes
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