Quality Insights Program Manager
You will be responsible for leading the Quality Insights Program, which aims to improve participant engagement and overall time to completion. This role will involve coordinating and prioritizing metric system functionalities for deployment, as well as monitoring system health indicators for improvement.
Responsibilities
- Scope, initiate, and complete program-wide improvement plans using Agile sprints
- Coordinate and prioritize metric system functionalities for deployment
- Scope and monitor system health indicators for improvement
- Create and align on business metrics used to determine user experience
- Develop the sole strategy for improvements using new system functionality
- Partner with Analytics, Operations, and Product teams to drive improvement through medium and long-term initiatives
- Monitor progress to ensure deadlines, standards, and cost targets are met
- Report progress and business metrics to leadership
Minimum Qualifications
- Master's degree in Management Information Systems or a related field
- 24 months of experience in the job offered
- Requires 24 months of experience involving:
- Identifying and quantifying the impact of top quality issues
- Conducting root cause analyses
- Working with key cross-functional partners to implement change
- Performing urgent, time-sensitive investigations of quality issues or escalations
- Recommending corrective action using data-driven insights
- Proactively and independently initiating and driving projects to completion
- Communicating and reporting on system health and changes to stakeholders and leadership
- Automating and standardizing daily processes and reporting
- Reviewing and monitoring system health
- Data analytics (SQL) and visualization development (Tableau) on business-critical KPIs
- ETL maintenance
Benefits
- $166,790/year to $196,460/year + bonus + equity + benefits
- Individual compensation is determined by skills, qualifications, experience, and location
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