As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage workstreams in the field of Quality Control by building and running solutions, tools, and processes, and while working with a cross-functional team including Customer Operations, Product, Engineering, and many others.
What you'll do
You will build and scale quality systems from the ground up, including documentation, audit frameworks, rejection rubrics, performance tracking, and feedback loops. You will solve ambiguous quality challenges in a fast-moving robotics environment, identifying root causes, reducing error rates, and driving operational excellence. Over time, you will take increasing ownership of quality strategy, efficiency optimization, and customer-facing quality initiatives.
What you need
- Excellent communication skills in English and Spanish
- +2 years of experience in operations, quality control, or process improvement roles
- Strong analytical skills and comfort working with performance metrics
- Experience building structured documentation and operational frameworks
- Ability to balance quality standards with operational efficiency
- Experience working in data-heavy or performance-driven environments
- Familiarity with SQL or strong analytical capabilities
- Empathy for contributors performing physical data collection tasks
