At DeepMind, we're looking for a People Experience & Delivery Partner to join our Central Operations, Responsibility, and Engagement team. As a People Experience & Delivery Partner, you will work closely with Leaders and Managers to provide responsive day-to-day People & Culture (P&C) support and generalist advice. You will operate as a trusted advisor for Google DeepMind's (GDM) Leaders and Managers, building leadership and manager capabilities, delivering operational excellence, and gathering and analysing employee experience insights to support the P&C needs of the organisation and drive high performance across GDM.
This role is embedded in our People Operations team, which sits within the wider People and Culture (P&C) team, and reports to a P&C Experience & Delivery Lead based in either London, UK or Mountain View, US. The role is location-aligned first and Unit-aligned second, working in close partnership with P&C Partners within specific locations and Units.
Key responsibilities include:
- Providing dynamic and responsive coaching and advice for Leaders and Managers on policies, processes, and best practices related to key P&C topics including performance management, development, employee lifecycle processes, policy exceptions.
- Providing advice and guidance to Leaders and Managers dealing with specific challenges within their teams, such as a retention or wellbeing issue, or interpersonal team conflict.
- Contributing to the development and delivery of scalable solutions to build Manager capability.
- Serving as a trusted advisor for people policies, practices, and legislation in a specific location, supporting a wider range of complex challenges while mitigating risks.
- Providing coaching and mentorship to more junior team members on complex issues, such as providing guidance on difficult conversations, performance improvement plans.
- In partnership with P&C Partners and relevant P&C Centres of Excellence (CoEs), supporting the scoping, design, and delivery of training programs to build P&C, Leader and Manager capabilities on relevant topics, specialising in areas where location-specific nuances are critical.
- Identifying and making recommendations about how to address systemic issues affecting wellbeing and performance within specific locations, such as conducting org assessments, analysing trends, and recommending initiatives.
Operational Excellence responsibilities include:
- Executing and delivering P&C initiatives, projects, and cyclical processes, advising and collaborating with cross-functional teams.
- Partnering with P&C Partners to deliver Unit-specific organisational efforts, including reorgs, large-scale performance management efforts, and strategic initiatives that align with a Unit's P&C Strategy.
- Independently managing employee lifecycle processes, such as Exits and Flexible working.
- Identifying the need for, and taking responsibility for driving, process improvement initiatives, such as streamlining query management, improving processes, and conducting root-cause-analysis on and resolving recurring issues.
- Overseeing delivery of process improvements, ensuring alignment with regional employment laws and cultural norms.
Employee Experience Insights responsibilities include:
- Conducting analysis on relevant data, sharing themes and insights from analysis, and using the data to make recommendations and inform decisions.
- Conducting in-depth analysis of employee data, including engagement surveys, exit interviews, and performance reviews, to identify location-specific trends and develop targeted initiatives in partnership with CoEs and P&C Partners.
- Serving as a subject matter expert on employee experience within the relevant region, providing insights and recommendations to P&C colleagues.
To be successful as a People Experience & Delivery Partner at Google DeepMind, we look for the following skills and experience:
- Subject matter expertise: Proactively maintaining up-to-date knowledge of the latest employment law, P&C policies, trends, and best practices.
- Subject matter expertise: Quickly developing a solid understanding of different business contexts and challenges, enabling smooth transitions into new areas.
- Communication and interpersonal skills: Influencing stakeholders to address complex problems and effectively communicating complex information to diverse audiences.
- Critical thinking and problem-solving: Applying analytical and problem-solving skills to complex organisational challenges, conducting thorough research, gathering and interpreting data, identifying root causes, and developing innovative and effective solutions.
In addition, the following would be an advantage:
- Experience in working with global teams and navigating cultural differences.
- Experience in designing and delivering training programs, and process design.
- Experience in using data to drive HR decisions.
- Knowledge of HR trends and best practices.
- A degree or professional certification in Human Resources Management or a related field.
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