We are currently seeking an experienced Operations Manager to join our Customer Fulfillment team at our Fulfillment Center in Ravenhall. This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth.
What you'll do
As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. You'll be directly responsible for supervising a team of Area Managers and their direct reports, while planning schedules and activities that balance their needs with that of the business.
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Become a subject matter expert on specific, larger-scale processes and activities within FCs,
- In your inventory control and systems environment, you'll handle timely data collection, updating operations metrics on an hourly basis,
- You'll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
- Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
- Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
What you need
- Experience building and managing large and high performance teams,
- Experience in employee and performance management,
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership,
- Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role,
- Experience using data to drive root cause analysis for making business decisions with Excel or other analytical tools,
- Work with schedule flexibility to work at least one day of the weekend
