Leave & Accommodation Case Manager
About the Team
OpenAI’s People team aims to hire, engage, and retain world-class talent who will safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Benefits team is an important subset of the HR team and is responsible for creating and delivering best in class, innovative benefits, and experiences for a rapidly growing employee population, both in and out of the US.
About the Role
We’re hiring a Leave & Accommodation Specialist to own day-to-day operations across OpenAI’s leave of absence and workplace accommodations programs. This is a hands-on, employee-facing role responsible for intake and case management, policy and compliance execution, HRIS and payroll coordination, and vendor partnership.
Your Responsibilities:
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Own day to day end-to-end global leave and accommodations operations, from intake through system updates, payroll coordination, and resolution.
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Serve as a primary resource for U.S. and international employees and managers for leave and accommodation requests, including medical, parental, statutory, and other protected leaves, as well as ergonomic, disability-related, and religious accommodations.
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Ensure compliance with global applicable laws (e.g., FMLA, ADA, CFRA, PDL, FEHA), partnering with Legal on complex cases.
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Audit and maintain accurate global leave and accommodation data in HRIS systems (Workday preferred); partner with HR Systems on testing, audits, and issue resolution; ensure accurate advice-to-pay, coordinating company-paid time off, statutory benefits, vendor-reported pay events, and company top-ups.
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Support relationships with third-party administrators and vendors, coordinating handoffs and resolving issues as needed.
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Provide clear, empathetic guidance on global leave entitlements, documentation, and timelines and identify opportunities to improve clarity, equity, and efficiency; contribute to refining workflows, tools, and documentation.
We’re Seeking:
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5+ years of experience owning leave of absence and/or workplace accommodations operations and case management in a fast-paced, multi-state and/or global environment.
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Strong working knowledge of leave and accommodations requirements (e.g., FMLA, ADA and applicable state/local laws; plus statutory leave frameworks as relevant).
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Proven ability to coordinate across Legal, HRBPs, Payroll, HR Systems, and third-party administrators/vendors.
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High attention to detail and data integrity (HRIS/Workday preferred), strong judgment, and comfort operating independently.
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Empathy-driven communication skills and discretion in sensitive, employee-facing situations.
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Track record of improving operational processes, documentation, and employee experience.
Workplace & Location
This role is based in our San Francisco office, and we aren’t considering remote applications at this time. We do encourage you to apply even if you prefer a fully remote role as location factors may change over time.
We offer relocation support to new employees, and we use a hybrid model: three days in the office per week with optional work from home on Thursdays and Fridays.
Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits humanity. It was founded in 2015 and is headquartered in San Francisco.
