We are seeking a highly capable IT Support Engineer to join our Public Sector IT team and deliver exceptional technical support across a secure, fast-paced environment. In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset.
What you'll do
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
What you need
- 2+ years of corporate IT experience
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
- Experience with GCC High and FedRamp environments
- Security and Compliance-focused mindset.
Why this matters
As an IT Support Engineer at Scale AI, you will play a critical role in ensuring the smooth operation of our systems and infrastructure. Your expertise will enable our employees to focus on their work, while you provide the technical support they need to stay productive. Your contributions will have a direct impact on the success of our organization, and we are excited to have you join our team.
