We are seeking a Head of Retail Operations to lead Meta Lab first-party retail operations, establish standardized processes, and empower teams to manage both existing and new store locations. This leader will be responsible for building a scalable retail infrastructure that balances driving sales, delivering exceptional customer experiences, and maintaining financial efficiency.
What you'll do
- Balance Sales, Service, and Financial Efficiency: Set and deploy clear expectations for sales growth, premium customer service, and financial efficiency across all Meta Lab stores
- Standardize Operations: Develop and implement operational playbooks and guidelines to ensure consistency and efficiency in every location
What you need
- 10+ years of multi site management experience in retail
- Demonstrated efficacy in written and verbal communication
