We're looking for a Forward-Deployed Engineer to be a hands-on technical partner for our API customers. This is a deeply technical, customer-facing role—equal parts solution architect, developer advocate, and technical program manager.
What you'll do
- Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
- Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
- Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
- Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
- Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.
What you need
- 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
- Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
- Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
- Excellent communicator who can work with both developer teams and non-technical stakeholders.
- Bachelor's degree in Computer Science or equivalent hands-on experience.
