About You
You're a customer-focused professional with a passion for technology and interacting with people. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you.
About the Position
As a Customer Success Manager – LATAM, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include:
- Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
- Understanding the needs and roles within the enterprise organizations we work with and helping to manage prioritizations and misalignments
- Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
Requirements
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Knowledge of APIs and experience interacting with them
- Ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
- Based in a LATAM country, as travel will be required for meetings
- Fluent in Spanish and English (written and spoken)
Benefits
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
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