About You
You're a customer-focused professional with a passion for technology and interacting with people. You've worked directly with customers for a long time and are comfortable being the face of the company to them.
About Us
Constructor.io is a technology company that powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every year and have customers in every eCommerce vertical, around the world, and spanning many languages.
About the Position
As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.
Responsibilities
- Ensure customers get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments
- Help craft and dictate both internal and external narratives for what's needed to make a customer successful
- Effectively ask for and manage engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Field and troubleshoot customer support requests
- Create and update customer documentation and training materials as needed
Requirements
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
Benefits
- Unlimited paid vacation time
- A competitive compensation package including stock options
- Fully remote team – choose where you live
- Work with smart people who will help you grow and make a meaningful impact
- Annual work from home allowance
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