This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform – spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.
What you'll do
You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.
What you need
- 1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
