Opening. We're looking for someone who embodies Own It, Ship It, and Don't Be Boring. If you're ready to build AI a
What you'll do
As a Solutions Engineer, you'll implement and optimize AI automation for enterprise customers across the US.
- Implement and optimize – Build customer prompt libraries and skills using proven patterns; structure data and context for AI consumption; iterate based on performance
- Define evaluations – Build Evals, analyze results for failure patterns, identify root causes (prompt issues, data structure problems, context gaps
- Surface patterns and gaps – Document what's novel across implementations; escalate product limitations with context and customer impact
- Drive feature adoption – Translate new platform capabilities into customer value through training content and implementation plans
- Technical triage – Debug customer issues systematically; resolve directly when possible, escalate with full diagnostic context when needed
- Maintain and improve – Keep prompt libraries optimized as platform evolves; update data structures when customer needs change
What you need
- 1-3 years hands-on with AI/LLMs – you've built prompt templates, automated workflows with AI tools, or helped customers implement AI features in production
- Organized data for AI – you've structured spreadsheets, built taxonomies, or created knowledge bases that AI systems can actually parse and use effectively
- Tested systematically – you've compared outputs across different prompts, tracked what works vs what doesn't, A/B tested approaches to improve results
- Delivered to customers – you've helped customers set up workflows, trained teams on AI tools, or solved implementation problems with measurable success
- Debugged AI outputs – when results were wrong, you figured out why (prompt needed fixing, data was messy, context was missing) and corrected it
- Built from patterns – you noticed what worked across cases, created templates or playbooks, and reused proven approaches rather than starting from scratch each time
- NYC-based or willing to relocate
Why this matters
This is hands-on AI implementation at Fifth Dimension. Optimizing with customers daily. Learning what works. Making our platform better through systematic pattern recognition.
