As a Solutions Architect in New York, you'll own the technical relationship for our enterprise accounts across the US. Day to day, you will:
What you'll do
Partner with Sales on pre-sales technical scoping – translate prospect requirements into solutions, define success criteria, present technical credibility
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Own customer onboarding and enablement – get customers to value fast through structured guidance on data setup, workflow design, and platform adoption
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Manage ongoing technical health of enterprise accounts – monitor utilization, triage issues, surface expansion opportunities, coordinate with Solutions Engineers on complex implementations
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Drive product adoption strategy – translate new features into customer value, design rollouts that maximize adoption, eliminate lag between Engineering shipping and customers benefiting
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Be the voice of US customers to Product and Engineering – write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities
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Travel (25-30%) to client sites across the US building deep relationships with the teams who rely on our platform
What you need
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Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company
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Track record managing complex customer relationships simultaneously with strong project management discipline
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Technical depth to direct Solutions Engineer work, advocate for feature changes, and make quality judgements
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Comfort being the primary technical face to customer executives
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Ability to make technical trade-off decisions without constant escalation
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Experience translating between customer needs and product requirements
What we're looking for
You've owned complex enterprise relationships at a SaaS company. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.
What we offer
We're building something extraordinary and we want extraordinary people. Our benefits package goes beyond the standard startup offering – from tailored support for life's challenges (IVF, gender-affirming care, ADHD diagnosis, and more), to meaningful parental leave.
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$200K – $250K base salary (up to $300k OTE) depending on your experience
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Meaningful equity (on a standard vesting schedule)
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2% company-sponsored 401(k) contributions
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Company-sponsored healthcare, dental, and life insurance
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Unlimited PTO
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$100 monthly wellbeing budget
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Tailored support for exceptional challenges
