About Us
Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Our AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results.
We optimize specifically for ecommerce metrics like revenue, conversion rate, and profit. Our solutions have generated consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock, and The Very Group.
About You
You are excited to join a growing team focused on demonstrating ownership of our clients' experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business.
Responsibilities
- You are the strategic lead for the clients in your book of business.
- You will build strong relationships with your clients to understand their business goals, business needs, and how Constructor maps to these goals and needs.
- You will manage complex, enterprise renewal and upsell cycles from start to finish, effectively demonstrating the product and the business and economic benefits to each stakeholder.
- You will uncover and manage risk within your book of business in a timely and effective manner.
- You will grow to be well-versed on your clients' business needs and the Constructor product to educate clients on potential new use cases, features, and integrations that create added value and uncover potential upsell opportunities.
Requirements
- 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred).
- Proven success managing enterprise renewal and expansion cycles.
- Track record of meeting or exceeding retention and growth targets.
- Executive presence and ability to influence VP+ and C-level stakeholders.
- Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
- Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
- Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
Benefits
- Unlimited vacation time – we strongly encourage all of our employees to take at least 3 weeks per year.
- A competitive compensation package including stock options.
- Fully remote team – choose where you live.
- Work from home stipend! We want you to have the resources you need to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Parental leave for qualified employees.
- Work with smart people who will help you grow and make a meaningful impact.
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